Site Errors & Crashing
Error establishing database connection
Last Updated: February 10, 2025If you’re a WordPress user, you may have encountered the frustrating “Error establishing database connection” error. This error message can be daunting, especially for non-technical users. In this article, we’ll break down what this error means, its common causes, and provide step-by-step instructions on how to fix it. What does the “Error establishing database connection” error mean? In simple terms, this error occurs when your WordPress site is unable to connect to its database. The database is where all your website’s content, settings, and user information are stored. When WordPress can’t establish a connection to the database, it can’t retrieve the necessary information to display your site, resulting in this error. What causes the “Error establishing database connection” error? The most common cause of this error is a mismatch between the database settings in your WordPress site’s configuration file (wp-config.php) and the actual database settings. This mismatch can occur when: – The database name in the wp-config.php file is incorrect or outdated. – The database username or password in the wp-config.php file is incorrect or outdated. How to fix the “Error establishing database connection” error To resolve this issue, you’ll need to verify your database settings and update the wp-config.php...
404 Error
Last Updated: February 10, 2025A 404 Error means that the page or file you were trying to navigate to does not exist. This can happen when you remove a page then try to open it anyway, or if you need to save your Permalink settings. To correct a 404 Error that occurs from clicking any links on your site, Go to the “Settings” tab in the WordPress dashboard Select the “Permalinks” option. Without changing ANY settings, save the Permalinks options, TWICE. Try to click a link on your site again and see if the page now loads.
500 Error
Last Updated: February 10, 2025A 500 error means something is wrong with the code inside your website. This code is going to be found in the wp-content directory within your plugins or themes. These errors occur when something in the code of a plugin or your theme conflicts with that of another plugin, or is coded incorrectly. These errors can range from easy to challenging to resolve. For more information on what to do about a 500 Error, see our article, “Is Your Site Down?”
ERR_CONNECTION_TIMED_OUT
Last Updated: February 10, 2025HostHuski uses very intense security measures to ensure the best protection for our customers from malicious traffic. However, sometimes our security can be a little too eager to block someone. This error usually occurs when your IP address is blocked by our firewall. You may notice that your site produces this error when you try to visit it and that the error also appears when trying to access your cPanel. Since this issue has to do with our internal security, you’ll need to send us a chat telling us that you are blocked, or submit a support ticket. Your site is NOT down. When you contact us we’ll get your access restored as soon as possible.
Is your site down?
Last Updated: June 20, 2025Sometimes your website may be malfunctioning but is not due to any of our servers being down. Try these steps first before you talk to us to help you ensure your site can go up as quickly as possible. Always take screenshots when possible so we can have direct visual representation of the issue you are experiencing. 1. Note ALL error messages (if any). The best way for us to know what’s going on is to see what you see. Copy and paste, or take a screenshot of the error page you receive. 2. Disable all plugins, then re-enable one at a time. You can open your File Manager and navigate to /public_html/wp-content/ and rename the plugins folder to “_plugins” to disable all plugins immediately. If a plugin is the cause of your site crashing, this should allow you access to your WP admin and will let you try re-enabling each plugin one by one until you can see the error come back. After activating a plugin that re-introduces the error you are experiencing, you’ll want to contact the author or developer of the plugin to get a resolution. 3. Check your email for a message from WordPress You or...
My SSL Certificate isn’t working
Last Updated: September 12, 2024HostHuski offers free SSL for Siberian and Malamute plans. But sometimes SSL can be tricky. This article explains how to fix broken SSL certificates, check the status of SSL certificates, and resolve SSL certificate domain validation issues. If your site is not loading over SSL (HTTPS) properly, this is the article for you. We’ll assume you’ve already logged into cPanel. 1. Go to the SSL Status screen. In cPanel, scroll to the Security section and select the SSL/TLS Status option. 2. Click Run AutoSSL On the next screen, click the Run Auto SSL button. You can also note the SSL status of your domains in this screen. After you click this button you’ll need to wait for it to finish processing. You should see green lock icons next to your domains if successful. 4. If your SSL succeeded but you are still having issues with your site loading over HTTPS, check your general settings in WordPress. Make sure your WordPress Address and Site Address both use HTTPS in the URL (if applicable). 3. Contact support If running Auto SSL from your cPanel doesn’t resolve your issues, you might need us to investigate this for you. We’re happy to help however we...