WordPress Troubleshooting
How to perform routine maintenance on your WordPress site
Last Updated: April 1, 2025Updating WordPress, Themes, and Plugins: A Step-by-Step Guide Keeping your WordPress site, themes, and plugins up-to-date is crucial for security, stability, and performance. This guide will walk you through the process. Identifying Available Updates Updates are indicated in two locations: 1. Admin bar icon (spinning arrow with number of updates) 2. Dashboard > Updates Updating Plugins To update plugins: 1. Click the update icon in the admin bar or navigate to Dashboard > Updates. 2. Select the plugins to update by checking the boxes or “Select All”. 3. Click “Update Plugins”. 4. Review update results. Why Update Plugins? Regular plugin updates: – Ensure smooth and stable performance – Fix security vulnerabilities – Prevent malware Updating Themes To update themes: 1. Navigate to Dashboard > Updates. 2. Select the themes to update by checking the boxes or “Select All”. 3. Click “Update Themes”. Precautions Before updating: – Consider creating a backup of your website to prevent potential issues. Verifying Updates After updating: – Return to the WordPress updates page to confirm all components are up-to-date. – The update icon in the admin bar should disappear. Best Practices – Regularly update plugins and themes (at least weekly) – Schedule updates during low-traffic...
Check Server Info, PHP, Site Size, Database Size and More from the WordPress Admin Dashboard
Last Updated: April 1, 2025Introduction The Site Info screen, accessible via the Site Health page under Tools, provides a comprehensive overview of your WordPress site’s configuration and environment. This valuable resource presents a wealth of technical details, including server settings, PHP configuration, database information, and more. By understanding the data presented in the Site Info screen, you’ll be better equipped to troubleshoot issues, optimize performance, and ensure your site is running smoothly. How to access the Site Info screen 1. Login to your WordPress Dashboard as an admin user. Locate the Site Health option under Tools in the left hand menu. 2. Navigate to the Site Info tab 3. Navigate to the desired toggle to learn more. Here’s the Server toggle, for example, so we can know what PHP version WordPress is using.
My site is running slow
Last Updated: April 1, 2025Is your WordPress site running slow? Don’t worry, we’re here to help! Before reaching out to our support team, please go through this checklist to ensure that you’ve covered all the basics. Checklist: 1. LiteSpeed Cache is activated: Ensure that LiteSpeed Cache is installed, activated, and configured correctly. This plugin can significantly improve your site’s performance. It’s exclusive to our server technology. 2. All plugins are up to date: Outdated plugins can cause compatibility issues and slow down your site. Make sure all plugins are updated to their latest versions. 3. WooCommerce database is updated: If you’re using WooCommerce, ensure that your database is updated. This can be done by going to WooCommerce > System Status > Tools and running the “Update database” tool. You may also see an alert in your WordPress dashboard. 4. WordPress is updated: Ensure that your WordPress installation is updated to the latest version. 5. Active theme is updated: Make sure your active theme is updated to its latest version. Outdated themes can cause compatibility issues and slow down your site. 6. Site is scanned for malware: Run a malware scan on your site to ensure it’s free from any malicious code. You can use...
Error establishing database connection
Last Updated: February 10, 2025If you’re a WordPress user, you may have encountered the frustrating “Error establishing database connection” error. This error message can be daunting, especially for non-technical users. In this article, we’ll break down what this error means, its common causes, and provide step-by-step instructions on how to fix it. What does the “Error establishing database connection” error mean? In simple terms, this error occurs when your WordPress site is unable to connect to its database. The database is where all your website’s content, settings, and user information are stored. When WordPress can’t establish a connection to the database, it can’t retrieve the necessary information to display your site, resulting in this error. What causes the “Error establishing database connection” error? The most common cause of this error is a mismatch between the database settings in your WordPress site’s configuration file (wp-config.php) and the actual database settings. This mismatch can occur when: – The database name in the wp-config.php file is incorrect or outdated. – The database username or password in the wp-config.php file is incorrect or outdated. How to fix the “Error establishing database connection” error To resolve this issue, you’ll need to verify your database settings and update the wp-config.php...
WordPress Password Reset Not Working
Last Updated: September 12, 2024If you have reset your password on WordPress but are not seeing any reset emails, a couple things may be the cause of this inconvenience. 1. Your site may have sent the mail to your spam folder.* Check spam and other mail folders for the message. If you still cannot find it, see Step 2. 2. Your site may not have sent the mail successfully to you due to your email provider not recognizing our server’s IP address. Website mail delivery issues are common and can be fixed by changing how the mail is routed to its destination when the destination rejects the mail from an IP address it does not recognize. This can be done by using a mail delivery plugin on your site like Mailgun, or SendGrid, or by purchasing a lite management plan to allow us to handle this for you as a managed service. If you’d prefer a more immediate approach and are comfortable with phpMyAdmin, continue reading! Why wait? Let’s set your new password the “geeky” way. You can set your own password by going into your database and changing it from there. Open cPanel and select the phpmyadmin option (under Databases section) Select your...
Notification emails from my website are going to the spam or junk folder or not being delivered
Last Updated: April 2, 2025Having trouble receiving notifications from your website? This may be due to your site sending mail via the server. With stricter and stricter rules from email inbox providers, sometimes it is hard to know when a message will be accepted, junked, or rejected altogether. What are the details? Here’s whats happening behind the scenes… 1.) Your website has an event happen successfully like an order being placed on your online store or a contact form being submitted. This data is stored in the website and everything is working great so far. 2.) Your website generates a notification email about the event, and sends it to the email address you tell it to. That email address is provided by an email service (Like Google, for example) that uses a spam filter. 3.) Your email service sees the message and the spam filter looks at the technical information about where it is from, and does not recognize the sender. 4.) Because it does not recognize the sender, the spam filter blocks the message and you never receive it, or sends it to your spam box. Ready to outsmart your email service’s spam filter? Here’s some options to consider when trying to...
Blank or White Screen
Last Updated: September 12, 2024Did you make any plugin or theme updates recently? Sometimes your site may experience an issue due to a theme or plugin update. If you updated any plugins or your theme just barely before the error occurred, this is a very big sign the issue is caused by the updates. If Yes… You’ll need to remember what you updated. Then, following instructions here: (article coming soon) you can disable any plugins you updated. After the plugin is disabled and the site is back to normal, you will have a couple options. Try to re-enable the plugin. If you re-enable the plugin, and the issue comes back, it may be that plugin should not be updated yet. Contact the developer of the plugin. You’ll need their help to be able to use the plugin again. We cannot modify other people’s code. If No… It is possible something else is going on… this could include a virus, a malfunction of a plugin without having updated it, or another miscellaneous issue. If you have made backups of your site, restore the latest backup you have.
My site looks weird all of the sudden
Last Updated: September 12, 2024We are aware that this may happen on some sites that use caching. Your cache might be broken. Here’s how to fix it. Step 1: Find the LiteSpeed Cache icon HostHuski uses LiteSpeed technology to aid in optimizing server performance. We enable the LiteSpeed Cache system on all new one-click WordPress installs by default to ensure you get the very best out of your service. The LiteSpeed Cache system is one part of what helps speed up your site. It does this by creating and storing static snapshots of the pages on your site. The icon for the LiteSpeed Cache system is a diamond shape logo in your admin bar. Step 2: Select “Purge ALL” When you select or move your pointer over the icon, you’ll see a dropdown menu. Select Purge All from the menu to reset the cache and bring your site back to normal. You should notice the weird look to the site has vanished completely when you refresh the page you were on. That’s it! Let us know if you need any additional help by starting a chat or creating a support ticket.