Verifying contact information for ICANN Validation #
The Registrar Accreditation Agreement (RAA) with ICANN lets us sell domain names (TLDs) to our customers. ICANN — the organization that manages the Domain Name System (DNS) — requires all registrars to remain compliant to continually sell and manage domain names. The most recent changes require us to verify registrant and customer contact information.
We require email address verification if: #
- You register a new domain with unverified contact information.
- You update your email address with unverified information.
- We are notified or have reason to believe that your customer contact info is invalid and may break compliance with ICANN Validation.
If you do not receive a verification email, you should:
- Check your email spam and junk folders.
- Update your registrant or shopper email address.
- Contact us
If you do not do anything about verification there is a risk your domain will be suspended temporarily until it is verified.
This is an automatic operation conducted by ICANN beyond our control. In such a case you’ll see something that looks exactly like this:
This will allow you to resend the verification email to yourself.
If I can’t find the email, could my domain still get suspended? #
While rare, it is possible. We are not the party sending these verifications. Rest assured, any case where a domain is suspended for not being verified it is only temporary and can be reversed any time by following instructions for verification.